Frequently Asked Questions
Find the answers to a few of your questions here. If you can't find an answer, please contact us!
CUSTOM AND PERSONALIZED ORDERS
Do you do custom work?
I definitely do! Some of my favorite projects have been custom family door hangers and school spirit projects! Click here to view more about this option
Can I get my item personalized?
Certain products such as Storks, Baby Rattles and Birthday Balloons can be personalized.
WHOLESALE AVAILABILITY
Do you offer your items wholesale?
Thank you so much for your interest in wholesale accounts. All wholesale requests are processed via Faire. Click here for more information
PAYMENTS AND SHIPPING
Which payment methods do you accept?
We accept several methods of payment, including Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay and Google Pay.
When do you ship?
Each bow is handmade to order. Most orders ship between 5-7 business days. Please refer to each product for preorder the specific timeline. If you have a question or concern about the timeframe, please contact us.
How do you ship?
I ship my items UPS Ground or USPS Priority mail. These cost a bit more, but include insurance and tracking.
Do you ship internationally?
At this time, we do not ship internationally.
Do you offer local pick up?
If you live in Houston, TX or the surrounding areas you can pick up your order, from Pepper Lou Gifts located at 14028 A Memorial Drive, Houston, TX 77079 during regular store hours.
How will I know when my order is ready for pick up and where to come?
Once I have your order ready, I will send you an e-mail with pick up instructions.
RETURNS
What if I wish to change / cancel / return my order?
We know that hiccups sometimes happen, so we cover these issues in our refund policy.
CUSTOMIZATION
Can you do my company logo?
Yes. If you rightfully own the artwork, you can commission me to create a custom piece with your logo. I will not reproduce any copyrighted work such as sport team logos and trademarks.
I am happy to discuss a unique design project with you. Please fill out our contact form and let's get creating!
CARE INSTRUCTIONS
Love my purchase - any tips on caring for it?
Our standard products are not weather-proof. They may not hold up against extreme temperatures and weather.
Due to heat buildup between doors (especially storm or glass doors), please place door hangers on outer door.
All of our door hangers are produced on a ¼ inch PVC board and are more fade resistant.